Privacy Policy

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CyberCare

Effective Date: April 11, 2025
Last Updated: April 11, 2025

CyberCare ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybercare.com or engage with our professional services. 

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

Personal Information Provided by You

We may collect personal information you voluntarily provide when contacting us or using our services, such as:

• Full name
• Email address
• Phone number
• Company name and position (if applicable)
• Billing or payment information
• Any other information you choose to provide

We may also collect certain non-personal data automatically:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited, time spent, and interaction data
• Referral URLs and general location data

We may use your information to:

• Provide and manage our professional services
• Respond to your inquiries and requests
• Process billing and payments
• Improve website functionality and services
• Send newsletters or service updates (with consent)
• Comply with legal obligations

Under the General Data Protection Regulation (GDPR), we process personal data only when we have a lawful basis to do so, including:

• Your explicit consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests (not overridden by your privacy rights)

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal information
• Object to or restrict certain types of data processing
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority
   

To exercise any of the above rights, please contact us at dataprivacy@cybercare.com

If you are a California resident, you are entitled to the following under the California Consumer Privacy Act (CCPA):

• Know what personal information we collect, use, or disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Receive equal service and pricing even if you exercise your rights
   

To submit a CCPA request, please email us at dataprivacy@cybercare.com with “CCPA Request” in the subject line.

We use cookies and similar technologies to:

• Analyze website traffic
• Enhance site functionality
• Remember your preferences

You may control or disable cookies through your browser settings. Please note that disabling cookies may impact your user experience.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer required, your data is securely deleted or anonymized. 

We implement appropriate technical and organizational security measures to protect your information. While we strive to safeguard your data, no system can guarantee absolute security. Please exercise caution when sharing personal information online. 

We may use trusted third-party providers to support our operations, including:

• Web hosting services
• Customer relationship management platforms
• Payment processors
• Email and marketing software
• Analytics tools (e.g., Google Analytics)
   

These providers are contractually obligated to protect your data and use it only for specified purposes.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.