Privacy Policy

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CyberCare

Effective Date: April 11, 2025
Last Updated: May 6, 2026

CyberCare ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cybercare.com or engage with our professional services. 

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

Personal Information Provided by You

We may collect personal information you voluntarily provide when contacting us or using our services, such as:

• Full name
• Email address
• Phone number
• Company name and position (if applicable)
• Billing or payment information
• Any other information you choose to provide

We may also collect certain non-personal data automatically:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited, time spent, and interaction data
• Referral URLs and general location data

We may use your information to:

• Provide and manage our professional services
• Respond to your inquiries and requests
• Process billing and payments
• Improve website functionality and services
• Send newsletters or service updates (with consent)
• Comply with legal obligations

SMS Communications

If you provide your phone number and communicate with CyberCare via text message, we may use SMS to send informational responses related to your inquiry or business relationship. Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP or by contacting us at dataprivacy@cybercare.com. Reply HELP for assistance.

If you are located in the European Economic Area (EEA) or United Kingdom, CyberCare processes your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We rely on the following legal bases for processing: 

• Consent: Where you have provided clear consent for us to process your personal data for specific purposes.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
• Legal Obligations: Where processing is necessary for compliance with legal or regulatory obligations.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data 

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to processing under certain circumstances
• The right to withdraw consent at any time where processing is based on consent
• The right to data portability, where applicable
• The right to lodge a complaint with your local data protection authority

To exercise any of the above rights, please contact us at dataprivacy@cybercare.com

International Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your country. We take appropriate safeguards to ensure that your personal data is protected in accordance with applicable data protection laws.

Data Retention

CyberCare retains personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required to meet legal, or contractual obligations.    

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

We may collect the following categories of personal information:

• Identifiers (e.g., name, email address, phone number)
• Professional or employment-related information (e.g., company name, job title)
• Internet or network activity (e.g., browsing behavior, interaction with our website)
• General location data derived from IP address or browser activity

Use of Personal Information

We collect and use personal information for the business purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining business relationships, and improving our website and services.

No Sale or Sharing of Personal Information

CyberCare does not sell or share personal information, including mobile phone numbers or SMS opt-in data, as defined under the CCPA/CPRA. We do not use personal information for cross-context behavioral advertising or marketing purposes.

If you are a California resident, you are entitled to the following rights under the California Consumer Privacy Act (CCPA/CPRA):

• The right to know and request disclosure of the personal information we collect, use, or disclose
• The right to request deletion of your personal information, subject to certain exceptions
• The right to request correction of inaccurate personal information
• The right to limit the use of sensitive personal information (if applicable)
• The right to receive equal service and pricing regardless of exercising your rights

CyberCare does not sell or share personal information, including mobile phone numbers or SMS opt-in data, as defined under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
 

To submit a request, please email us at dataprivacy@cybercare.com with “CCPA Request” in the subject line.

We use cookies and similar technologies to:

• Analyze website traffic
• Enhance site functionality
• Remember your preferences

You may control or disable cookies through your browser settings. Please note that disabling cookies may impact your user experience.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer required, your data is securely deleted or anonymized. 

We may use trusted third-party providers to support our operations, including:

• Web hosting services
• Customer relationship management platforms
• Payment processors
• Email communication tools
• Analytics tools (e.g., Google Analytics)
   

These providers are contractually obligated to protect your data and use it only for specified purposes. CyberCare does not sell or share personal information to third parties except as necessary to provide our services or comply with applicable legal obligations. 

SMS Communications and Data Sharing

If you provide your phone number and communicate with CyberCare via text message, we may use SMS for informational, one-to-one communications related to your inquiry or business relationship. Message frequency varies. Message and data rates may apply.

CyberCare does not share, sell, or disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.

We implement appropriate technical and organizational security measures to protect your information. While we strive to safeguard your data, no system can guarantee absolute security. Please exercise caution when sharing personal information online. 

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately. 

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the new effective date. Continued use of our services indicates your acceptance of the updated terms. 

If you have questions about this Privacy Policy or our data handling practices, please contact us at dataprivacy@cybercare.com